Emergency Response Crisis Centre

Emergency response – anywhere, anytime

Virtual emergency response capability and dedicated Emergency Response Service Centre.


24/7/365 emergency response support to various clients



  • 24/7/365 virtual emergency response
  • Handled 12,000 emergency calls
  • Carried out more than 125 mobilisations
  • More than 900 search and rescue taskings

A full emergency response team, and facilities, for any client 

We understand that not every organisation has the capacity to resource a full emergency response and maintain a crisis management team in-house. To address this industry-wide risk, we launched a dedicated Emergency Response Service Centre (ERSC) in Aberdeen, UK, in 2006.

The first of its kind, the ERSC supports clients’ assets, vessels, normally unmanned installations and fully operational platforms with a facility and trained team in the event of an emergency - 24 hours-a-day, seven days-a-week, 365 days-a-year.

We respond to multiple calls every month, from muster drills and large-scale industry exercises, to real incidents. Since its launch, the ERSC team has handled more than 11,000 emergency calls and carried out over 125 mobilisations.

15 years of the ERSC

New technologies enable virtual emergency support 

Now, following significant investment in new emergency response technologies, we offer a seamless, virtual response capability and can support emergencies without the need for responders to be present in the same location. This virtual capability offers increased flexibility for clients, by allowing any team member to participate – wherever they are in the world. 

Extensive updates and enhancements to our incident management software, responder protocols and telephone systems, has resulted in a flexible working environment which seamlessly complements or replicates our in-room response function for any ‘blended’ response mode our clients choose.

By working with industry to lead UK-wide training exercises, including the Offshore Petroleum Regulator for Environment and Decommissioning (OPRED) and the Secretary of State’s Representative (SOSREP), we remain at the forefront of safety training and emergency response.


Emergency response and crisis management

With more than 20 years’ emergency response and crisis management experience, you can trust us to prepare you for the unexpected.

Our client’s view 

One early adopter of Petrofac’s virtual offering is international oil and gas exploration and production company, Premier Oil (now part of Harbour Energy).

Group Crisis and Emergency Response Lead, Andy Lang, provided feedback on a virtual exercise conducted during the COVID-19 pandemic: 

“Our ability to fully interact, interrogate and communicate using Petrofac’s newly upgraded Crisis & Incident Management software (CIM) integrated features ensured a seamless solution effectively replicating all the response facilities and tools that we rely on into virtual response rooms.”
Andy Lang Group Crisis and Emergency Response Lead, Premier Oil (now part of Harbour Energy)

Graham Brown

Crisis and Response Manager

Brian Plunkett

Response Services Team Leader