Project: 24/7/365 emergency response facilities and personnel
Clients include: ENGIE, Dana Petroleum, Apache, Centrica, Ithaca Energy, Helix Energy Solutions
Location: Aberdeen, supporting UK North Sea and international installations
Responses to live calls
In 2006, Petrofac Training Services launched a dedicated Emergency Response Service Centre (ERSC) in Aberdeen to service the North Sea oil and gas industry. The first of its kind, the ERSC provides response facilities and onshore personnel support to oil and gas operators, drillers, vessels and onshore terminals in the event of an emergency - 24 hours-a-day, 7 days-a-week, 365 days-a-year.
Our ERSC service is renowned throughout the UK for providing an established onshore emergency response infrastructure that contributes to the safety of personnel working within the oil and gas industry. Our purpose-built facility can deliver a complete emergency response solution to our clients, not only in the UK, but also worldwide.
Our ERSC team responds to multiple calls every month, from muster drills and exercises through to real incidents. Since opening, the centre has responded to more than 2,500 live calls for assistance.
Our ERSC supports clients by providing 24/7/365 access to dedicated and professional emergency response services, including:
The ERSC is the first point of contact for a number of North Sea and international operators and service providers.
We provide our clients with an immediate and effective response in emergencies. This requires a controlled and prepared environment, with tried and tested systems and procedures. As a result, we:
The ERSC works hand in hand with Petrofac’s crisis management and environmental response services department and is continually involved in live play exercises with statutory bodies and government agencies.
This department delivers:
We’re very proud of the service provision the ERSC offers its clients. 2016 marks 10 years of the ERSC and we’re grateful to our clients for their support during this time. In the 10 years we’ve been operating, the ERSC has developed and diversified in a fast-changing market.
Michaela Nicholson, ERSC Team Leader
Find out how it feels to be an Emergency Response Operator, the first point of contact when a call comes into our ERSC
The centre is widely acknowledged as one of the most professional support services in the UK and has become a trusted industry partner ensuring that safety always comes first.
Chris Allen, Group Director HSSEIA