What matters to our stakeholders

We work with a number of CR advisors to understand the issues that are of most interest to our stakeholders, including:

  • Our clients
  • Suppliers
  • Investors
  • NGOs (non-governmental organisations e.g. charities and not-for-profit companies)
  • Government representatives
  • Industry associations, and
  • Our employees

In 2018, we continued this process via an online survey of key stakeholder groups and formal discussions with a range of our senior managers.

Based on this programme of engagement, we maintain a materiality matrix, which sets out our most important CR topics, and takes account of changing attitudes.

To simplify the matrix we have not included issues assessed by our stakeholders as immaterial and of low importance.

The matrix is used to inform our approach to CR and guide our CR programmes.

2018 materiality matrix


We’re committed to protecting our people, our clients and the communities we work in


We're committed to working in an environmentally responsible way